They also have a form to fill in if you "have an unfulfilled order from a previous store" : https://nine-inch-nails-support.zend...previous-store (!!)

Just filled in a request for a refund from the form, got this quick e-mail:
Your request (xxxxxxxx) has been received and is being reviewed by our support staff. We will respond to you as quickly as possible, thanks for your patience.Please note our business hours are 9am-6pm M-F, Pacific Time.
To add additional comments, reply to this email.
It's already looking better than Shitbag!!