Holy crap does their customer support suck. I bought the Metal Gear Rising Revengeance Ultimate Edition bundle on the PS3 store, cause I wanted to play it before the store inevitably closed. It's supposed to include the actual game, but the actual game isn't on my download list. I woke up early before work, waited an hour to connect to someone on the support chat, only for the person to give some non helpful advice and immediately close the chat. I waited an hour for two minutes of non helpful support. And the Askplaystation Twitter is ignoring me. The phone has a waiting time of over an hour, and I don't have time before work to resolve this. This is ridiculous.