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Faceplams: Means mine should be here this week, if I'm lucky, too.Originally Posted by Exploding Plastic
Active Member
Means mine should be here this week, if I'm lucky, too.
Stubby Member
Received my TF : D1 in 'not that bad' condition yesterday in France, but without the physical component of NTAE I've ordered with.
I really hope they didn't forget about it. But I don't like this...
God is an American
Yep, mine got here yesterday too. No shipping notice! Glad it arrived in one piece without signs of obvious damage to the records. But it was a little bit dinged in the corners, so I'm going to ask for a replacement sleeve anyhow.
Last edited by botley; 07-06-2017 at 10:55 AM.
Active Member
Can we not get refunds anymore now? When I click the link from the update email all I get is an otherwise-blank page saying to visit the helpdesk site, and there's no tab on there for refunds.
RA-MEN ROPPAI
Go here to submit a ticket:
http://nin-helpdesk.sandbaguk.com/support/tickets/new
Active Member
@Jon thanks, seeing the condition of your record was the nail in the coffin for me. Let's hope they don't also fuck this up, considering the refund issues we've seen people run into. I even did the refund math for them because I want this to go as smoothly as possible and I can be done with it.
aka nine_inch_nerd
Received my TF DEV1's and Prick coloured vinyl lim edition. All undamaged. Note: the Prick vinyl was sent by a german distributor. And all the TF DEV1 had dutch postal stickers. European buyers have european distributors?
Throbbing Member
I emailed Sandbag a few weeks ago to cancel all *except for one* (because it contained Deviations, thus partially fulfilled) of my old orders, since re-ordering them on the new store saved me a Hell of a lot on shipping.
Today I received cheques in the mail for ALL of my orders. In my final email about the request I re-stated what was to be done, since we had some back and forth over a day or two, but it still didn't do any good.
Contacting them again... just worried about the other stuff that was in my now apparently cancelled order that I wanted to keep.
Last edited by blassster; 07-07-2017 at 05:49 PM.
Hairy Member
Seems like it. I ordered back in December on the US store and the TF Dev1 was shipped from the UK
Active Member
Does anybody know a guaranteed way of getting an actual response from these people? I still haven't gotten anything beyond the canned "we'll get to you usually within 24 hours" email. I replied to it and still got nothing back and don't know if opening several tickets is a good idea when I'm trying to get a refund considering their apparent lack of ability in refunding people the proper amount to begin with -- the last thing I need is them accidentally issuing multiples and then being responsible for fixing their own mess for them.
Captain Rustleboots
Blow their shit up. Tweet them, comment on their facebook, message them on fb, comment on their instagram, open more tickets, reply to their emails to you, call them. It works.
Hairy Member
The actual response was completely useless but I got a reasonably quick one on via Twitter.
This Cannot Continue
EP 3 NAME CONFIRMED!
Seriously though i hope you get your orders/refunds sorted.
Active Member
Supposedly they'll get it taken care of within a week -- I have extremely firm doubts on that, but we'll see.
Bent Member
Looks like they decided to ship me Before the Flood (unprompted; it was part of my huge order w/ all the preorders) without making me wait any longer. That pleases me.
Throbbing Member
Based on my experience, it took about two weeks total to get cheques. One to write them (they were dated roughly one week after our ticket's back and forth), over one week to receive them in Canada.
Active Member
This should be a refund through Paypal so hopefully that'll move faster. I'm just looking forward to having this over with.
Flaccid Member
Got mine (damaged) with belgian stickers
Stubby Member
I just got a shipping notification for my copy of Hesitation Marks that I ordered with the Fragile, Broken, Deviations, NTAE and TDS via the old store. Seems like the US store is getting around to shipping the 'in stock items.'
Active Member
Yup. Same here with the NBK soundtrack (which I ordered with TDS DE).
RA-MEN ROPPAI
For those who don't frequent the HTDA sub-forum:
The Welcome Oblivion vinyl is back in-stock on the US store.
Active Member
They said my refund would process within a week.
It's now officially over a week and I've gotten no further word.
I'm so done with these people and hope to hell they don't fuck up the Add Violence preorders, too.
nincatalog.com
Lost Highway showed up on my doorstep over the weekend without any notice as well.
Cubby NIИtastic
I was expecting a Paypal refund as well (they even asked me for my Paypal account) yet I got a refund check in the mail almost 3 weeks later, after no further correspondence. I'd expect a check.
Throbbing Member
Was that a whole order on it's own or a part order. just curious.
Active Member
That's ridiculous. I hope so strongly that the DEs end up on Amazon.
nincatalog.com
part order. the order that Lost Highway pertained to also included The Fragile, TDS and Broken.
Lost Highway is the only one of the 4 that I have received. The other 3 may...show...up...some...day.
Last edited by spahn; 07-17-2017 at 10:25 AM.
Throbbing Member
It's strange that. Perhaps the whole order is fulfilled but shipping from different locations based on where stock is at.
It's hard to think how anyone would keep a track of individual items off orders over several thousand orders.
Was this a Firebrand order or Sandbag(recent one)?
nincatalog.com
Firebrand
Active Member
I'm in the same boat as spahn. I'm currently being sent Before the Flood and Hesitation Marks, both of which I ordered immediately along with Broken, The Fragile, Deviations, etc. in one big orderer, but am still seeing people receive emails that say "we can't send you so-and-so item because it's part of a bigger order involving unreleased items."
If any word describes this whole process, I'd say it's "inconsistent."
Last edited by ImTheWiseJanitor; 07-17-2017 at 12:36 PM.
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