Originally Posted by
perterje
It sounds to me like the "problem orders" are the ones containing NTAE in any format. My first order on the 16th was for NTAE (physical component) and the two Fragile editions, and that only resulted in a download link for NTAE. My second order three days later was for Broken and TDS, and I got download links for them. Both the links in the original order confirmation (with counters reset) and links in a new mail for each record today work like a charm. This was all from the US store.
I'm guessing the people who got download links for The Fragile are the ones who ordered it separately and not together with NTAE.
Am I right? If so, I'm guessing this is a software blunder on the store's end, causing the release of the new EP to overwrite the need for download links for any other items in that same order.