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I tried to arrange a refund/exchange for my old ticket.
Unfortunately I just received the reply:
"When I got your email, I immediately checked to see if I could honor your request for refund. I wish I had better news, but unfortunately your order is not eligible for an exception to our Refund Policy."
edit:
"You are quoting from our 72 hour fan guarantee, unfortunately your order does not fall under the guarantee."

Now I got a spare 'Lower Mezz Center Seat' (second level)!
Last edited by witte; 04-15-2013 at 12:48 PM.
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