this is the e-mail response I got after I called them:

I am Jayme with Best Buy Customer Care.

Thank you for contacting Best Buy about your order. I apologize about
you receiving the incorrect product. I have searched the product
description on our website for Year Zero [Digipak] - CD and there is
nothing that states that it was supposed to come with an interview
exclusive.

If you wish to return the item to Best Buy, please follow the
instructions below:



this sucks:(

Then what about all those adds... oh and the stickers...

Dumbasses.

direct those motherfuckers to www.bestbuy.com/nin which then directs you to this http://www.bestbuy.com/site/olspage.jsp?type=category&id=pcmcat58700050008&dcmp=rdr0000409
reply to that email!

already did. i'll post the response as soon as i get one. the person on the phone didn't even know about the 4 minute interview posted on their website. wtf.

Customer care is always the last to know about anything. Best Buy blows. I hope someone gets a hold of the full interview though.

ahaha I work at best buy

@3killa.....yea it looks like the evidence is all right there....It does in fact says 10 minutes...thats real proof right there....basically I think it comes down 2 Best Buy just screwed up.....I mean if people havent figured it out by now, it probably was a big mistake....the sticker on the CD itself doesn't say anything about 10 minutes.....but the website did in fact state "10 minutes".....so I think it was just a big screw up.....

yea they probably got pressed for time when it came down to the packaging, didnt have the interview codes printed out or something. regardless its a fuckup they should fix by releasing the 10 minute interview to everybody, or atleast people who have proof of the purchase (the exclusive interview cd had a different upc code). one way or another it should be fixed, they shouldnt advertise something and then just say "l o l whoops!"

I totally agree, theres also a good chance a 10 minute interview doesn't even exsist....They could of got word from other sources that it was 10, and only came out to be 4 minutes....either way they did screw up on the website...hopefully someone will answer that question, still it looks bad on Best Buy for not having the exact facts straight....

You would think that they might take into consideration how popular the album is, and let their customer services folks know, "Hey, you might wanna know about this, since we're about to screw all of them over. Wouldn't want to leave you out of the loop."

Best Buy doesn't work that way.

chain stores in GENERAL don't work that way, to be honest. it's not in their financial interests to waste time or energy disseminating information that you might give a shit about.

Is this it?

http://www.bestbuy.com/nineinchnails

Edit: this is the 4 minute one. I guess they lied about the 10 minute interview

Best Buy lied, Nine Inch Nails fans...cried.

Those fuckers...

I'm looking into the legal ramifications of all this. If you guys can save all evidence of Best Buy's false advertising, that'd be really helpful -- in case BB starts taking it down.

PDF of the web page advertising the 10 minute interview

Had you known that the interview was not exclusive, and in fact available before the release, would you still have bought your copy at Best Buy?

Public Enemy, Fear of a Black Planet

OMGLOL FLAVA FLAAAAAAAAAAAAAAAAAAAAV!!!!

much appreciated thank you!


no, i could have got it for 2 dollars cheaper at 2 other places