Email Cam at vault@thirdmanrecords.com
He should get back to you about the issues. He is usually pretty good when I have issues.
I don't usually get hit with customs fees in Canada, but I know a lot of people in Europe do.. IF you got a hefty customs fee, email Cam at the address above and let them know. Send him a photo of the customs bill. They admitted they fucked up on the customs declaration values so they are giving 35% coupon to those who were hit with fees.