Earlier today we sent an email to a small percentage of Plex users who (we thought) hadn't used Plex in a while, urging them to give it another shot. Seemed harmless enough, except it turns out we messed it up and ended up including a completely random mix of users (among them, some of our most active and beloved users).
To make matters worse, the wording in the email seemed to imply that it was being sent based on what folks are watching in Plex, which was most definitely not the case. We do not know or track what is in anyone’s library, and we do not know or track what people are playing
. In order to make Plex work, we do
keep track of things like user login times and when Plex devices were last seen. And we do occasionally use this data to send targeted emails (e.g. to let specific people know about issues impacting certain devices or operating systems).