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Thread: Great Merch Company Experiences

  1. #1
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    Great Merch Company Experiences

    Has anyone had consistently good experiences (or ANY good experiences) with ANY merch company? Perhaps you could reply with suggestions and details. Amazon is currently not the answer - who else?
    Asking for a friend...

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    I ordered a shirt from the Foo Fighters shop and everything went pretty smooth. Granted, it was just a shirt but it shipped quickly and the tracking worked really well. That being said, it looks like they are with Live Nation Mechandise which feels fucking gross in and of itself, but I was happy with my experience.

    I'm really happy to see all of the activity from the new music to the reissues. Thanks so much for your continued dedication for your fans. Honestly, what I'd really like to see is these releases in record stores. I still buy albums once a week from local shops. There's nothing like digging through stacks to find something you love, even if it means you pay a few bucks extra. Any chance of the re-issues making it into shops?

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    Quote Originally Posted by teitan View Post
    Has anyone had consistently good experiences (or ANY good experiences) with ANY merch company? Perhaps you could reply with suggestions and details. Amazon is currently not the answer - who else?
    Asking for a friend...
    over the last few years, i have ordered merch through multiple different merchtable stores (for various bands/labels) and never had a single issue. they seem to know their shit.

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    I've been in Pearl Jam's fan club (Ten Club) since 1994. They've consistently delivered good product and packaging for as long as I can remember. Shirts, jackets, backpacks, stickers, CDs, digital downloads, vinyl, special edition triple 150gram vinyl releases to members only, posters (delivered in strong cardboard tubes), books, etc. Every live show is available as a digital download or CD for purchase. Currently, they are using nugs.net, along with a lot of other artists http://nugs.net/browse/artists . They've also teamed with many artists who do their show posters - Ames Brothers, Brad Klausen, Emek (who has done a couple NIN show posters), to name a few. Some sell apparel and other merchandise and generally there are no issues with them either.

    The only issue I've had with Pearl Jam, is that sometimes, the shipping can be a little expensive. They are based out of Seattle, and I've read that Canadian and overseas shipping gets up there.

  5. #5
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    Quote Originally Posted by teitan View Post
    Has anyone had consistently good experiences (or ANY good experiences) with ANY merch company? Perhaps you could reply with suggestions and details. Amazon is currently not the answer - who else?
    Asking for a friend...
    Pearl Jam's shop is excellent. Quick fulfillment, great packaging, and they are on top of it in regards to communication. That being said, I can't see who they use as their site only credits Monkeywrench which is their in-house record label, but it might be the place to start to find out.

    *EDIT* Or what @kevinbeetle just said.

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    I've bought tons of Gary Numan stuff from his store hosted by https://tmstor.es/ and had generally good experiences.

    Also, for what it's worth, Sandbag didn't fuck up my NIN physical components or vinyl orders (they just shipped Deviations 1 without proper packing material).
    Last edited by botley; 08-25-2017 at 11:18 AM.

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    Most recently pre-ordered Villains from Queens Of The Stone Age/Matador and it arrived perfectly a day early.

    Sent from my VS988 using Tapatalk

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    (answer to OP: I had only positive experiences with boomkat so far)
    Last edited by arsenic; 08-25-2017 at 12:26 PM.

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    Bravadousa has been good to me. They handled the deluxe Marilyn Manson Pale Emperor merchandise. Correct sizes, merchandise was bagged then boxed. LP was handled with care. No mashed corners/splits/warped/etc.
    Dave Matthews Band has been good through the years.

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    Quote Originally Posted by teitan View Post
    Amazon is currently not the answer
    Will everything be available on Amazon or other stores eventually?

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    Sandbag was excellent when handling my Radiohead deluxe album orders. While I'm still waiting for my NTAE & TF vinyl to ship, the AV physical bundle was delivered last week without any issues.

    LiveNation has been very good with my U2 fan club orders, and quick to remedy issues with damaged deliveries or anomalies with renewal gifts.

    Object Merch was pretty reliable back in the day, but I'm sure that ship has sailed.

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    I've used Kings Road Merch for a fair amount of vinyl shipments and pre-orders over the years, always with good experiences and perfect vinyl upon arrival.

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    I think having a US based company for the US store, and a UK based company for the UK store would be helpful. Trying to contact a UK support desk during their business hours, while living on the West coast of the US is difficult.
    Just an observation, since I've found that currently, the only way to get a timely response (if any response) is to email while they're at work. Their end of shift seems to be about 9am Pacific time. Just trying to give constructive feedback. I'm not real familiar with merchandise vendors.

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    The ones that come to mind are Kings Road, Hello Merch, and Bandcamp for vinyl and merch from different artists over the years and had no issues. Some have been likely in-house I think like Dais records or getting some stuff from Wax Trax! where cd's and vinyl were shipped to me in the same package with no problems.

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    Thanks for letting us know you still care.

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    Honestly, I've only had problems with Firebag and Sandbrand. I have yet to physically receive my QOTSA Villains pre-order, but Ive been pretty impressed by Matador so far. Live in Canada, tracking says itll arrive next week, emailed this morning to see if I could get emailed a dl code, sent me one before lunch. A lot of people in the states had thier LPs earlier this week, before release date today.

    Edit: Only reason I preordered was to get in on the Verified Fan ticket presale. Otherwise I would have walked into Sunrise an bought it today

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    Quote Originally Posted by eversonpoe View Post
    over the last few years, i have ordered merch through multiple different merchtable stores (for various bands/labels) and never had a single issue. they seem to know their shit.
    This. Never had an issue with any order from merchtable.

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    Quote Originally Posted by botley View Post
    I've bought tons of Gary Numan stuff from his store hosted by https://tmstor.es/ and had generally good experiences.

    Also, for what it's worth, Sandbag didn't fuck up my NIN physical components or vinyl orders (they just shipped Deviations 1 without proper packing material).
    I have had similar success with Townsend Music for Numan, Underworld, and Prodigy digital and physical product. I'm unsure what their US footprint looks like, however (they are U.K. based).

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    Sandbag really does seem to be the exception here rather than the rule. There's a bunch of reports around about them fucking over Frank Ocean's fans earlier this year. Googling around and going back a few years, it seems Daft Punk and Arcade Fire fans have been getting screwed over by them too. They've never been reliable.

    I'm seeing mixed feedback for BravadoUSA as well when I look around.

    Conversely, most folks here and elsewhere seem to have nothing but good things to say about Matador records (Home of Sonic Youth and QOTSA wooo) and this isn't the first place I've seen gushing over the guys Pearl Jam work with.

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    Deleted my comment, didn't see who posted this and didn't realize this was supposed to be a constructive round table. Sorry for being a cunt.

    Merchnow has always been absolutely top notch every time i've ordered something from a band through them.

  21. #21
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    Just noticed my Villains deluxe vinyl from Matador did have some damage to the sleeve. Emailed them and received a response within minutes saying they would ship me a replacement next week.

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    I don't have any particular companies to recommend. Though Matador did just deliver me the QOTSA album, in perfect shape and a day before release date. I couldn't be happier with that experience.

    I think part of the reason for the mint record, though, is that the materials themselves are very high quality. I *really* wish your albums didn't use such thin material for sleeves. Corners are far-too-easily smooshed in shipping, seams split because the weight of the records is too much for the flimsy material to bear (just from them shifting during shipping), and corners tear during even careful extraction of the records from the sleeves. That QOTSA album is going to stand up to years and years of handling. Yours aren't even making it safely to our doorsteps, unfortunately.

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    I don't know if it counts, but Mondo (http://mondotees.com) has consistently solid packaging of the vinyl albums they sell. But I think they do it themselves and aren't available for contracted work.
    But maybe it's worth checking with them just in case.

    They're also very good with shipping their posters; haven't ordered anything else/know anyone else that has received other products from them.

  24. #24
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    Also I haven't got anything from them in a couple years but I used to order stuff all the time (and was a member of the "vault" for years) and had consitantly good experiences with Jack White's Third Man Records. Not sure if they do any order fulfilment or are strictly just record label though.

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    I've always had great experiences with artists that use merchnow. Great packaging on vinyl. Great communication and quick shipping at a reasonable price.

  26. #26
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    Thanks for taking the time to address this issue (again) and for posting on our humble forum. Iíve ordered tons of merch from many different vendors and almost always have had perfect transactions. The only bad experience I can recall was with our friends, Firebrand, a year or so ago. I had a missing order and they tried really hard to give the least amount of shit possible. Needless to say I wasnít shocked they pulled the same halfassery with our NIN orders. To be honest Iíve actually had more than one good experience with Sandbag fulfilling orders in the past. Nothing bad to report. It really does sound like they inherited a mess by taking over from Firebrand half way through so Iím trying to remain patient with them. However, their inadequate packaging is nobodyís fault but their own at the very least. I honestly think you ran into some bad luck, but we appreciate you acknowledging the issue once again. Thanks.

    Mango LaCroix for life.

  27. #27
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    I haven't found one that doesn't charge horribly for International Shipping. In addition to more than likely already being slugged with the exchange rate.

  28. #28
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    I don't order a lot of merch but over the last few years i went a round or two with whatever service Sargent House uses (I guess it's called Hello Merch). And I think half a dozen shirts and at one point a vinyl album were received without a hitch.

    I would say that the best experiences are the ones you don't end up thinking about, right? You order it, it arrives intact, life goes on. Unless you want to include candy or porn as a surprise, it probably doesn't get much better than that.

  29. #29
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    From memory, I found Firebrands international shipping prices to be better than Sandbags. I'm sure you will, but please take international shipping prices into consideration when finding a new place for us to spend our dollarydoos.

  30. #30
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    What ever happened to OBJECT Merch from back in the day? Was that a NIN camp thing or what?

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