i just re-checked that zendesk page and yes, i can see the messages now.
Thank you for your inquiry. In order for us to cancel your deluxe package, please purchase the download version separately and then send us the link to your digital receipt for the download. Once we verify that you have paid for the download, we can refund your deluxe package and cancel the shipment.Please let us know if you have any further questions. We apologize for the inconvenience.Regards,Trevor
Audiolife CS
i just asked if i have to purchase yet another digital release since i also got the CD (which came with a 2 month delay) and it came with the digital release (i've only downloaded that release once anyway)